Terms of Sale
Purchasing products from the website www.friedaleslynstudios.com you are agreeing to all of the the following terms, conditions and notices (the ‘Terms of Service’).By placing an order online with www.friedaleslynstudios.com you are offering to purchase a product and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
When placing an order you undertake that you are 18 or over, all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
RETURN AND EXCHANGES (if applicable)
Due to the nature of our products and for hygiene reasons we DO NOT offer refunds on Bespoke items simply unwanted. However, if you receive an item damaged or faulty we will investigate the matter and process an exchange for you. Exchanges are permitted provided that non of the following terms and conditions have been breached. You must contact us within 14 days of recorded receipt if your order arrives damaged or faulty.
To process a return due to a fault, please kindly contact us so we can assist you further. Once you return this item, a member of the team will inspect the product. We will notify you once we can approve or reject your claim.
If you are approved, then your refund will be processed to the original payment method of payment. Please kindly note, orders processed with a bank or credit card may take Please 7 to 14 working days (depending on your banking system).
Please be advised, once your order has been placed you have agreed to the terms and conditions stated on this site.
BESPOKE UNITS
Please be advised, all lace units are constructed on a medium mesh wig cap. Before processing your order please contact us if you would like your wig constructed using a small or large cap. We will need to confirm with our manufacturer. Alternatively, you can provide your head measurements for your customer unit. Please note, if you request this option and provide the wrong measurements you will be held liable.
Measurements required:
- Circumference
-Temple to Temple
- Forehead to Nape
- Ear to Ear
If unsure, please feel free to ask for further assistance.
FAUX LASHES
Please kindly note, our lashes are handmade therefore, each lash may vary slightly but the difference is very minor. We would not consider this a fault.
Please always keep your receipt or proof of purchase until you are satisfied with the product you have ordered.