Delivery Policy

Processing and Shipping Time (UK) for: READY TO SHIP UNITS

We aim to process all Ready To Ship Units within 1-2 business days within our facility (excluding weekends and holidays). All orders once placed are finalized and we cannot edit, change or cancel your order. A tracking number will be supplied after the shipment so that you can track the order. Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

Shipping Cost for Ready To Ship Units :  Royal Mail Signed For® 1st Class - £4.99 GBP

Processing and Shipping Time (UK) for: BESPOKE UNITS: 

Shipping Cost for Bespoke Units: Royal Mail Signed For® 1st Class - £4.99 GBP

Please allow 10-14 business days for your bespoke unit to be delivered to you. The latest day it will be sent out is the 12th Working Day, however your item may arrive sooner. Please kindly note, this delivery service is only available to Mainland UK destinations.


Processing and Shipping Time (International) for: READY TO SHIP UNITS & BESPOKE UNITS

Shipping Cost for Hair Units: Royal Mail International Signed® - £12.99 GBP 

All Bespoke and Ready To Ship Units have the same processing time stated previously. The delivery time and cost will vary for all international orders. Delivery to Europe will take 3 – 5 business days and 6 – 7 business days to the rest of World. Please kindly note, we will request for a signature on delivery.